JM
Johann M
1 reviews | Active since Oct 2009
16 Jan 2023, 19:51
ATM problem
On 10 11 22 I withdrew my SASSA allowance from a ABSA ATM.The money came out from the ATM but was swallowed before I could take it.I reported this to ABSA BUT WAS TOLD TO SEE SAASA. They said that their records show that the money was withdrawn and sent me to ABSA. After a week I was told that is not their fault. I would now like to know where the R2000 is. Surely it must still be in the ATM. OR lying somewhere..Johann
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Absa's replyOfficial
17 Jan 2023, 12:34 Dear Johann Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply17 Jan 2023, 12:34
Official
Dear Johann Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Vanessa Crowe Group Customer Care