ATM malfunction

<p>This morning I used the ATM outside the absa bank at Waterfront Bloemfontein. My ATM card was swallow by the ATM and When I reported it, I was informed it also happened minutes ago with a previous client at the same ATM. The ATM was not closed immediately after the first incident. I went into the branch and they told me that they cant help me or the other person because the system is off line and that I wil have to PAY them an fee for THEIR fault there. THREE hours past and I am still without a debit card because absa needs to wait for a service provider to open the ATM. I submitted a complaint at the branch and customer service ABSA head offices but they werenot keen to help me</p>