TT
Teboho T

1 reviews | Active since Dec 2017

18 Dec 2017, 11:21

Atm machine swallowed my money

Never been this angry with Absa - i went to Vaal mall Absa branch - we were told to make deposit outside on atm machine - the next thing the machine took 9k the money i am depositing to a Client it was an emergency - and the lady who encouraged us to make deposit on machine says there’s nothing they can do i must report it join another long queue and says I will get the money after 3days - tried to explain urgency of the payment - and she gave me attitude says nothing she can do - called her manager with same attitude no solution no empathy - and I stormed out without being helped - and the amount i need for the Event i have for tonight- i am so angry- this is not on.

0
Replies (3)
Absa
Absa's reply18 Dec 2017, 15:15
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

TT
Teboho T's update09 Feb 2018, 14:09
Reviewer Update
Absa hasn’t refunded me till today even after i have filled up the form they have sent via Email - i mean a query from 2017 Dec 17th today is 2018 Feb 9th - Just imagine sitting with my money getting interest on it - Wow! These big companies they always get away with ****** - if it was an individual doing all these one will be blacklisted.
Absa
Absa's reply12 Feb 2018, 15:51
Official

We need more information on this matter, date and account which funds were deposited into