ATM machine mulfunctioning

<p>There is a reason why I left absa and currently banking with a rival bank! Because of the countless problem I have experienced in the past and even now I have a problem. My wife went to your ATM situated in the Sanlam branch, Capetown were she needed to deposit money for my Daughters school fees. During the deposit the machine malfunctioned and gave half the money back and swolled the rest! My wife obviously thinking she will atleast get some sort of help inside the branch situated right next to the ATM only to her amazement to get NON at all! She first stood in one line only for the lady to tell her unfortunatly she cant help and needs to stand in another line by the info desk. She stood there for 30 minutes all for that lady to tell her that she needs to wait 6-8 days for a technition to come out and check if the machine is in a overdraft. Is there really no possible way for this to be done quicker since we are not at fault and it was your faulty machines that has disrupted our lives in this way because if the technition is only coming out in 8 days how long will it take for us to get our money back?</p> <p> </p> <p>Very disappointed. The least the workers in the branch could of been was more helpfull</p>