FP
Fred P

1 reviews | Active since Mar 2009

24 Apr 2017, 07:49

ATM incorrect amount dispensed.

<p>On the 21st of this month,around 20,00 hrs, i went to the Atm at Checkers centre on the bluff,Durban and requested a cash withdrawal. Upon checking the amount dispensed I found that it wasn't the amount requested. </p> <p>Being a government grant pensioner this has a major effect.</p> <p>I tried to contact Absa using the online facilities but none of them work !!..Hence i am using this medium to enquire as to what procedure to follow and if it is worth doing so.</p> <p>I do not like airing dirty washing in public but other online facilities do not work.</p> <p>Regards.</p> <p> </p> <p>P.S....The second Absa machine as you walk in has a faulty keypad as i typed my code in twice but it kept indicating i was one digit short. Then went to the third machine ....and got short changed!!.</p>

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Replies (2)
FP
Fred P's update24 Apr 2017, 07:58
Reviewer Update

Oops...I thought the star rating was an indication to Absa of how serious this is to me...so i gave them a 5 star...Actually but for this incident i do find them very helpful and go the extra mile..Pick&Pay branch on the Bluff....Regards.

Absa
Absa's reply24 Apr 2017, 12:29
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,