CZ
Clive Z

1 reviews | Active since Jan 2014

10 Jun 2016, 09:38

ATM Funds Being Taken With Out Slip Or Funds Being Deposited:

<p>On Monday on the 23/05/2016 I went to ABSA ATM at market street in the Johannesburg CBD I then deposited an amount of R2700 the ATM did not supply me with a slip as proof of deposited I did not move from the ATM and contacetd ABSA while at there ATM.</p> <p>I was then told to go to the nearest ABSA branch which I did and was supp**** a reference number *** and was told that I will have the funds deposited into the account within two weeks , I went into the ABSA branch and was told the department did not logg the querry as they do not have the ATM number I found this shocking when I asked what I should do I was advised just to wait.</p> <p>I asked ABSA is this how they treat customers who have accounts with them as there ATM's are not functioning , I also feel that this is bad business practice as ABSA does not fix there matchines nor does ABSA care that there customers hard earned funds are taken by the ABSA ATM's.</p> <p>I am also the only bread winner and ABSA took funds which I had to then pay again and this obviously is putting financial strain on me as well as my dependants , what I feel is even worst is that ABSA does not communicate even via an sms to state can you send us the ATM number , or to advise that there is a delay please wait for our call or communication as oppossed to going into the branch.</p>

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Replies (1)
Absa
Absa's reply10 Jun 2016, 11:56
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grabge

Group Customer Care

Absa Bank Ltd