ATM ***** Investigation

Following an attempt to withdraw cash from a Saswitch ATM on 19 November, the ATM retained my card. I immediately called Absa to cancel the card and have it replaced, but R3 000 had already been withdrawn from my account. I logged a ***** incident with the Absa branch at the Glen on the first business day following the above incident. In short, the service I have received to date has been nothing short of appalling. Following numerous calls to the branch, I was told that a refund had been paid into my account. However, no such payment has been made in over four weeks. I've been given the run around on my visits to the branch and when I ask to speak directly to the person documented on Absa's systems as having made the payment into my account, she is either never available or the person I speak to at that point in time has never heard of her. I've been promised feedback on several occasions from the Customer Service and Host Manager at the branch, but this is yet to materialise. As a pensioner, the R3000 refund I am awaiting is significant and the lack of service I have received is causing great financial stress.