XH
Xolani H

1 reviews | Active since Aug 2021

06 Aug 2021, 14:36

ATM ***** case

I reported an atm ***** case and was told it would take 7days but we are on day on day 10 today and the lady who is busy with the case told me today that it would take 15days now. She firstly told me that the Affidavit I provided did not have sufficient information and I had to got back to the Police to write a new affidavit even though I wrote what was required and provided sufficient information over the phone to her. The questions I was asked were very weird and she wanted me to contradict my statement.

I’m a new client of absa and was ****** at the atm of money that was suppose to take my little brother to rehab but the treatment I have received from the lady called Charlotte Moleka is very bad don’t ever wish to speak to her because she is rude. Thumbs down for absa.

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Replies (1)
Absa
Absa's reply06 Aug 2021, 17:12
Official
Dear Xolani, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care Wayne 
 

Best regards,