OA
Onica A
1 reviews | Active since Jan 2020
15 Jun 2020, 17:59
Atm *****
My grandmother lost R1000 in atm ***** and the consultant just told her she must just let it go coz it's gone.bare in mind the atm swallowed her card then after 1000 was withdrawn.
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Absa's replyOfficial
17 Jun 2020, 10:02Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply17 Jun 2020, 10:02
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd