AV
Antony V
1 reviews | Active since Sept 2025
18 Dec 2025, 15:28
Atm faulty and cash got stuck . Christmas bonus money gone
I am a tyme bank client and I went to draw cash for my workers year end wages and bonus at an absa atm . The cash got stuck in the dispenser and I only got 2400 instead of the R5000 requested and the rest got pulled back into the atm. How am i now supposed to pay bonuses for Christmas as i have logged a complaint and they say it will take 40 days to resolve . This is absolutely pathetic, now what an i supposed to do for my workers as the atm has taken R2600 from me and its Christmas . 40 days to resolve this is pathetic service .
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Absa's replyOfficial
18 Dec 2025, 17:44Dear Antony
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply18 Dec 2025, 17:44
Official
Dear Antony
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***9.
Kind regards,
Group Customer Care
Vanessa Crowe