ATM DISPUTE

Today I had the most horrific experience with your call centre advisor by the name of Emmanuel.

I called in to report an ATM error which resulted in me not getting the amount of funds which I had requested to withdraw, however the full amount was debited from my FNB account.

I had requested for R3000, and only received R15000.

I gave him the ATM ABSE numbeR (ABSE2782), and all the details such as time date, etc, only for him to put the phone down while I was still talking.

If it was a network issue, he could have called me back, if he was truly interested in helping me as I had given him my number.

Please investigate this issue, as R1500 is a lot of money for me to lose.