JF
Jaune-Paul Festers

1 reviews | Active since Aug 2010

31 May 2017, 10:57

ATM deposits are ****

<p>Deposited my rent by the ATM in canal walk (cash deposit) and the ATM had issues, kept the money, now the bank says it will take 5 working days to verify. That's rediculous as im now getting threatened my the rental agency that they will list me in the credit bureau as a late payer.</p> <p> </p> <p>This is unacceptable. Go to the ATM today and sort it out today. Learn a thing or 2 from Capitec, should this have happened to them it would have been verified and sorted in 24 hours not 5 working days.</p> <p> </p> <p>ATM NR is 13332</p> <p>Call ref number is ********** </p> <p> </p> <p>Sort it out please</p>

0
Replies (4)
Absa
Absa's reply31 May 2017, 12:30
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. Please do not forget to include the amount, account number for credit. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

JF
Jaune-Paul Festers's update31 May 2017, 12:53
Reviewer Update

I already logged a call. The reference number is***

All info you require you can get from there or call me on ***

Absa
Absa's reply01 Jun 2017, 16:14
Official

Dear Customer

Thank you. Your matter is being dealt with and you will be contacted with feedback.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

JF
Jaune-Paul Festers's update09 Jun 2017, 15:48
Reviewer Update

Still no feedback