ATM deposit still not in my account

Monday morning I was depositing into my acc at the ATM in Parktown, it gave an error after taking my money. I logged a case inside the branch that morning and the lady gave me a case number with an SLA of 3 days. It is unacceptable that my money has not been allocated to my account by now as im sure that he ATM department should have noticed the surplus by Wednesday the latest. There has been no communication regarding them not meeting their SLA or any feedback of some sort. I need my money.