ATM Deposit query

Hi

On the 28th September 2017 , I went to Absa Montana to make a cardless deposit. I did the transaction and inserted R2000 (10 x 200 notes). The message popped up: the following notes not accepted, but the notes did not come out. I waited 3 minutes just looking at that screen with no action. The next thing the ATM starts shutting down ( I took screen shorts). It was 7h25 and the branch opens at 08h30. I waited for staff members when they came and was told to come back when they open.

I went back and open the case, turn around time 3-5 days. They did not meet their DLA when I phoned them I was told that the Technicians did not find R2000 but less so they are going to recount.

My point I need my money and I need to pay my accounts, I want my money in full. How dare Technicians claim that they got less. I do not play like that.

Reference **********