ATM DEPOSIT CASH REFUND

On the 26/09/2017 at 18h15 i made a cash deposit at the Absa ATM the machine took the funds without counting the notes and printed after 5 minutes printed a receipt of a technical error which has occurred i called into the Customer service call centre who advised i need to visit my nearest Absa bank branch for assistance as there is no way the funds would come out of the machine. On the 27/09/2017 at 8h30 i visited the Absa bank Plumstead branch for a resolution they recorded the complaint said it will be sent for investigation and provided me with a document station it will be resolved with 5 days(not even business days to be exact)Counting 5 business days the matter should have been resolved by Wednesday 04/10/2017 I called the callcentre from Wednesday last week and they could not deal with me as I was to Irate they then transfered me to the ATM centre who is not allowed to deal with clients,I then spoke to a team leader who advised me in a very arrogant manner that they don't deal with clients and that the funds would be in the account the very next day Thursday the 05/10/2017. I called into the complaints department again today and was told someone worked on my case however sent it for further investigation. The funds deposited needs to be paid into a bond account which has now going into arrears because of Absa bank providing such pathetic service and the funds don't even belong to them. For an established institution Absa will never become my bank of choice and I will make sure that it doesn't become the preferred bank of choice to anyone I know. Don't provide documents with turnaround times you don't stick to.