ATM deposit

<p> </p> <p>I made a deposit of R230 at one of your atms (91331) at protea glen mall, the atm then rejected the R10, 00, immediately after that the transaction was cancelled and I got a receipt noting that the rest of the money was retained by the machine. After the incident, I immediately called the stop card number only to be told to call customer care, I then called customer service number , only to advised to call the atm fault number which I did. The guy I spoke to from the atm fault number advised me to visit the branch during working hours for the transaction to be processed. I asked my cousin to go to the branch today as I have to be at work , my cousin just contacted me and she informed me that she was given a form that I need to complete and she was advised that the matter would only be resolved after 9 WORKING DAYS from the form submission date.</p> <p> </p> <p> I URGENTLY NEED THE R220 to be transferred into my bank account as I have a debit that needs to go through, it’s not my fault that the atm was not working properly. I’ve had many bad experiences with ABSA but this is the final straw. I’ve already spent a lot of money calling you to have this matter resolved, now I have to spend more money on fares and wait for who knows how long to get my money back. If this matter is not resolved urgently, I swear, I’m moving my banking elsewhere.</p> <p> </p>