ATM CASH DEPOSITER HORROR

We deposited the money at the Maphonya Mall in one of the ATM on the 04 May 2018 at around 21:00 amount of R2500.00. The ATM started rebooting and kicked out the money and it only took out R1800.00 and the other R700. 00 never came out. We deposited that R1800.00 in the other ATM and it went through successfully while the first ATM went onto the normal state and nothing came. The following morning we went to the branch to report the matter they told us that the system is offline we can go into any nearest branch to log a case on the system. We went to Southgate Mall where a case number was logged, case number : ********** will a SLA of 3day and now is more than a week nothing is happening. We also tried to email the person who captured the case as it was only contacts we have and still no reply.