ATM cash deposit was unsuccesful without returning my money back - no refund has been done so far since the 12 September 2017

On the 12 September 2017, in the morning around 07h20 to 08h30

On the above mentioned date I used one of Morula View Centre 3 ATMs at Mabopane to deposit R1400 into Ms CLN Phiri's Account, ********** 648. The machine took the money and never processed my deposit, an error occurred without returning back the money I was trying to deposit.

The machine shout down and was out of order. I called the ABSA ATM services immediately, and I was advised to go to the nearest ABSA offices.

The ATM printed a receipt saying deposit is unsuccessful and requested me to contact my nearest branch.

I drove and went to the Ga-Rankuwa ABSA branch offices immediately and the lady who was assisting me told me that the inspections need to be done and this will take 1 to 2 days. So far I haven't received any message, call or notification regarding this matter.

I need that money desperately, as soon as possible. The money was for school registrations for my daughter. I requested the extension with the school until today, Friday 15 September. Unfortunately nothing happen from ABSA so far. Tried to call the Ga-Rankuwa branch, there was no answer. Apparently they have closed from 12 to 19 September 2017.

On Friday during the day I called ABSA bank customer care services and spoke to one of consultants . The person promised to assist me but nothing happened so far. Their contact number is ********** (Johannesburg) Please assist me in this matter.

Kind Regards, Ms Celia Phiri ********** 671