1 reviews | Active since Jan 2012
ATM Cash deposit - SBV loading ATM - no warning
<p>I went to Canal Walk with my son to deposit cash money at ABSA ATM 13864. With no warning the SBV security disable the ATM - my R4000.00 had just been counted by ATM and there the ATM resets. There is cameras and the SBV security can see when the ATM is busy as explained by the ABSA manager which came out at 17h45 from ABSA revolving door. Why make me loose my rental desposit which is due today. This happening during Canal Walk trading hours 09h00 to 21h00. The ATM is there for convenience to use after work and collecting your children from aftercare. This is affecting peoples lives - landlords evect non paying tenants. The manager goes to SBV and finds out that the SBV caused the problem and will not help me get my cash or deposit. Not his problem - come back in the morning and sort your problem out - NO HELP FROM BANK - HOW CAN WE HELP YOU??? Go to Police and get affidavid - manager - we not here to help you keep a clean account. The manager - the cameras are not there to verify that you used the ATM - they there if you get ******.</p> <p> </p> <p><br />Why will Canal Walk let ABSA effect the business hours of the centre and make the experience for me and my son a bad experience. Can not get food for my son for lunch - really a bad experience for a single father.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Good morning Vaneessa,
You can find out how well procedure was followed by SBV last night from Andrian Matthews - **********
The whole customer service experience is pathetic last night from a senior manager at ABSA.
This morning closed his door to office when he saw me in the branch and I looked in his direction.
Totally unacceptable after being with ABSA since 2004.
Good morning Vaneessa,
You can find out how well procedure was followed by SBV last night from Andrian Matthews - **********
The whole customer service experience is pathetic last night from a senior manager at ABSA.
This morning closed his door to office when he saw me in the branch and I looked in his direction.
Totally unacceptable after being with ABSA since 2004.
Good morning Vanessa,
The complaint was handled by Jacqui Hartzenberg reference **********
The mnager which would rather duck and dive the situation is Andrian Matthews.
This is the second time this has happened to me when banking cash, the last time at Montugue Gardens.
While I was there a person was struggling with the ATM at 09h15 and needed help. According to staff at ABSA Canal Walk - it is an ongoing problem.
Good morning Vanessa,
The complaint was handled by Jacqui Hartzenberg reference **********
The mnager which would rather duck and dive the situation is Andrian Matthews.
This is the second time this has happened to me when banking cash, the last time at Montugue Gardens.
While I was there a person was struggling with the ATM at 09h15 and needed help. According to staff at ABSA Canal Walk - it is an ongoing problem.