ATM Cash Deposit Error Not Being Attended To. Poor Feedback. No Communication

I found myself in the unfortunate position of having my cash deposit (R8100) retained by the faulty atm i was depositing money into. This happened on Thursday morning (8.02.2018). I received a slip saying the cash has been retained and i need to contact the nearest branch or call centre. Fortunately enough i was at the atam attached to a bank so i promptly entered and asked for help after which i was told to stand in a queue for 30min for me to explain my predicament. I then got served and the "consultant" explained that the issue will take two working days to finalize and i have to log a case which i did and received a reference number for. I was promised a phone call and an sms from the bank in acknowledgement of them receiving my case and actioning it. I tried to plead for urgency as this money was meant to be transferred out to deal with a medical emergency but my pleas fell on deaf ears. Mechanically the 2 working days was regurgitated to me again. I waited for feedback on Friday (9.02.2018)- No Feedback. No Feedback Sat and Sunday and no Feedback today Monday (12-02-2018). I called the branch and gave my case number and the only response i received is "we will look into it" no timeframes, no official correspondence. Till now i am waiting. Such poor service is contrary to the adverts splashed around everyday of Absa's self praise on customer service. Who do i call? Who resolves my case? Where do i turn to? This is really pathetic service from Absa. I would advise noone uses those atm's for deposits lest you do not get your money back and run around as i am. I NEED A SOLUTION TO THIS!