AT WITS END

We have a relatively large profile with Absa with more than 30 accounts linked to it.

Without out any notice the accounts are being placed on Fica Hold one after the other. We have been sending mails since May and yet the issue is still not resolved. We decided to make use of Absa's complaint department - after submitting numerous complaints we still haven't received even 1 call from Absa to find out if the issue has been resolved. Later another 2 accounts were placed on hold, after asking the hold was lifted and we have submitted the documents on the 5th of August. Today the same accounts are on hold again. I honestly dont know what to do anymore, I have even reported our personal banker to his supervisor but she is also not trying to assist in solving this matter.