At Absa, we are committed to giving you exceptional service - JOKE!

ABSA: At Absa, we are committed to giving you exceptional service. What a nightmare of service. I app**** for a new card to be delivered to my home address on the 26th of July. Firstly, I cannot understand why ABSA didn’t make contact with me notifying me that my card will be expiring soon. Now I’m sitting with a dilemma because I already paid money into the card and I cannot use it. So, I’m told the card will be delivered in 3 to 5 working days. Today is working day number 10 and still no card, no contact. I phoned ABSA, provided the case reference number and I’m told they cant deliver to my address that I specified as it is not the same as what is on my profile. Yes, I moved recently – surprise! No-one will pick up a phone somewhere and tell me about what the status is – NO just let me wait and wait and wait. Is this a joke?

If I didn’t pay any money into the card, I would’ve moved my ABSA card to NEDBANK. Please send me the settlement on my card so I can close the account. At Absa, we are committed to giving you exceptional service. If only this statement was remotely true.