Aston Manor / Glen Marais branch - Disorganised communication.

Received clear instructions from ABSA vehicle asset finance, with ARC reference number to collect Natis for a vehicle purchased from a deceased trust via attorney - whom provided Absa with my ID number, stating that I am authorised to collect.

Branch refused to accept or follow up on the ARC reference number, and handed me a note with a handwritten email and extension contact to whom communication must be sent directly.

Are we the mailman for Absa Vehicle Asset Finance now?

This is a true reflection of a "not my problem" attitude, with zero regard towards professional and efficient service when dealing with deceased assets.

May your corporation be treated with the same indifference as our family in a time of loss in future.

Kindly, a soon-to-be past Absa Business client.