Assistance with Vehicle repayment

on 9 Feb - i have emailed Rachael Mthembu who initially helped me with my restructuring plan with my Vehicle payment she has however been on leave till the 22nd Feb. She has only contacted me 26th Feb. My assistance needed was for the next month or 2 with my repayment of my vehicle being the same with the amount if 1710 for the next month or 2. Reason being my company is not giving us an increase and also my husband has been retrenched in Feb so she asked me to email her manager Dorah Mapoane which i have done on 26 Feb - she rep**** and said she will come back to me. Then 16 March a lady did contact me saying they are unable to assist however i said please then how can you guys assist me to reduce payment so she said she will speak to management and come back to me - up to date no one as ever contacted me - i have sent numerous email.

I need your help with this problem and it needs to be addressed ASAP as this week is already the 25th and i need help on this

Thank you