Hellopeter
Share Your Experience
GN
Georgette N

1 reviews | Active since Jun 2022

08 Jun 2022, 11:01

Assistance to obtain a clearance letter

Terrible service. Nobody could assist me with my query. I was pushed from pillar to post. I spoke to numerous people, but still did not receive a valid answer. I asked for the team leader to give me a call yesterday 7 June, but I have still not heard from them.

0
Replies (5)
Absa
Absa's reply08 Jun 2022, 11:28
Official
Dear Georgette Ninow  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***4. Kind regards, Group Customer Care Rezona Louw 
GN
Georgette N's update09 Jun 2022, 08:46
Reviewer Update
Still no response from anybody at Absa.
Absa
Absa's reply09 Jun 2022, 10:25
Official
Dear Georgette Ninow  Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards, Group Customer Care Rezona Louw 
GN
Georgette N's update09 Jun 2022, 10:37
Reviewer Update
Absa should consider the service which they are providing. There are many other options an individual can choose from. Please note that I do have family and friends who have personal accounts with your bank. I will be informing them of the ridiculous service provided by Nedbank, therefore you might be losing a lot more business.
Absa
Absa's reply09 Jun 2022, 14:02
Official
 Dear Georgette Ninow  Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards, Group Customer Care Rezona Louw