Assistance for Payment Holiday due to COVID-19 not possible due to debt review status cleared 27 June 2018

Hi there, I have been previously on debt review and have been cleared almost 2 years ago. Each time I approach ABSA about credit they keep telling me about being on debt review even after they issued me with a confirmation letter stating my record is cleared. I recently interacted with Tumelo Mo***eng ABSA customer care centre to arrange for a payment holiday on my bonds account , he advised me there was a hold on my account which was put in February 2020 due to debt review therefore they cannot help me , he will investigate further and revert back to me yesterday 14 May 2020 which he did not. Mind you this is after confirmation of settlement of account and subsequent closure and removal from ABSA debt review dated 27 June 2018 which was for a bond and a motor car.