Assist with decline letter

I made an online vehicle finance a couple of weeks ago. The application returned declined, of which I understand, we do get declined all the time, so why bother right? But then the document that I've received from ABSA explaining why I was not approved, on top there is says, "The application might be approved, if amended and resubmitted." I called absa to inquire about it but no one seems to understand what I mean. I went to the branch with the letter and wanted to show them, but they didn't bother looking at it. They consultant quickly ran to make a phone call without telling me what should be amended or how and who to send it back to.

So now I'm requesting someone from absa to please slowly look into what's written on this document in its entirety, please provide assistance since it says application might be approved if amended and resubmitted, how do I amend it, and how or where do I submit it to.

FYI, I don't bank with ABSA