ASSESSOR NOT FULFILLING HIS ROLE

I am very disappointed with the service from ABSA. ABSA are using sub-contractors to perform work & these sub-contractors do not provide quality service. The recent issue was a home insurance claim that led to me being unhappy. The service I received from the sub-contractor was POOR to say the least. Here are my reasons: <br> 1. The sub-contractor made numerous appointments to come to my home but did not show up, I even cancelled meetings so that I could meet with the assessor & he forgot to show up & when questioned, he apologised.<br> 2. A poor quality camera was used to take out photos of the defects.<br> 3. The assessor assured my wife that certain defects were valid and certain were not.<br> 4. It is now just over a month and nothing resolved.<br> 5. I called in last week Monday to find out the status of my claim & was told by a consultant that the claim has been declined. The consultant apologised and assured me that the assessor will send me an email giving reasons why the claim was rejected so that I may appeal.<br> 6. A week later a no word from anyone.<br> I find this unprofessional and hope ABSA catch a wake and not use useless sub-contractors. <br> Please resolve my claim in a professional manner