HP
Helen P
1 reviews | Active since Mar 2010
23 Oct 2020, 09:00
Asked to provide feedback on service, but case closed and no service provided.
On Friday, 9 Oct 2020, I sent an email to ABSA Vehicle Asset and Finance requesting my vehicle registration papers - ***. My request was processed on the same day and I received notification that my papers would be couriered to the branch I had selected with 3-5 working days. The case was 'closed' and I was requested to provide feedback on the service. 5 working days later - 16 Oct, I still had not received my papers. I once again forwarded the request and received notification that a consultant would provide feedback and later, that my case was once again 'closed'. I sent a request on 21 and 22 Oct, it is now 9 working days and no papers. Please assist.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
23 Oct 2020, 12:04Dear Helen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Car
Absa's reply23 Oct 2020, 12:04
Official
Dear Helen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Car
HP
Helen P's updateReviewer Update
04 Nov 2020, 12:38Dear Daphne, thank you calling me, I returned to my branch, but they still could not locate my documents. After a few calls, we found they had incorrectly been forwarded to another branch, please thank Joy and (Thabiso - I think) from ABSA Retail Park and Rosanna from ABSA Oxford street for going the extra mile.
HP
Helen P's update04 Nov 2020, 12:38
Reviewer Update
Dear Daphne, thank you calling me, I returned to my branch, but they still could not locate my documents. After a few calls, we found they had incorrectly been forwarded to another branch, please thank Joy and (Thabiso - I think) from ABSA Retail Park and Rosanna from ABSA Oxford street for going the extra mile.