ASBA NOT TREATING CUSTOMERS FAIRLY

ABSA bank has not been able tp resolve a ********** query that my mother, a loyal customer to the bank for more than20 years and now pensioner has been querying with them. Not only do they send her from pillar to post, they have advised that albeit they admit that there was a ********** debickeck mandate authorised on her account, allowing these ********* to debit her account, they have advised they are unable to stop the debit from ever taking place.

What baffles me is that as her baker, they surely should be able to resolve this. Now my poor mother is out of pocket and they claim there is nothing they can do.

This is pathetic and must be against the law. If there is anyone out there who can guide me on how to help her, please let me know.

Thanks