ASBA HOC - SHOCKING SERVICE

I lodged a claim with ABSA Homeowners Comprehensive Insurance on the 9th of Dec. Claim No: ***. Someone came to assess a couple of days later. Since then, I have not heard anything from them. First it was assigned to Thabo Ndaba who has not done anything for 2 months. I have been following up in writing ever since and we just keep going around in circles where they send my correspondence to the assigned person on the claim, however I hear nothing from them. I eventually asked for it to be handed over to someone else. It was assigned to Refiloe Mogotsi. Its now been 3 weeks since the handover and im getting the exact same treatment. This is the worst service I have ever experienced from an Insurance company. Needless to say they renew the policy every year without my consent and just add it onto the bond.