1 reviews | Active since May 2016

26 May 2016, 09:07

ASBA Comprehensive Homeowners Insurance is USELESS!

<p>If I can advise anyone when purchasing homeowners insurance, do NOT even consider ABSA unless you want to be dissapointed. As Platinum and LOYAL clients for many years, they do not even want to consider our claim for damages incurred after building extensions we did with an ABSA APPROVED BUILDING LOAN. The Builder had Building Risk Insurance (which was part of the Building Loan Conditions), but as expected, after final payment, the Builder is no where to be found and we had no response since we requested repairs to the extensive damage incurred. ABSA rejected our claims because of the extensions being "Under Warranty", for which there is NO PROOF of. So my conclusion is this, if I was in a car accident, being the innocent party, my motor vehicle insurance will surely compensate me first and then take steps agains the guilty parties insurance. Why should homeowners insurance work any differently? ABSA, if you are unable to outweigh the cost of assisting loyal clients with the benefit of RETAINING them, you should rather not be in business at all! </p>

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Replies (2)
Absa
Absa's reply26 May 2016, 13:12
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply26 May 2016, 13:12
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd