JB
John B
1 reviews | Active since Jul 2009
06 Oct 2021, 15:02
ASBA as useful as a hole in your tooth.
It has taken almost a full month to get a credit card approval through you. this is disgusting. I app**** for a credit card on the 15/09. It was approved in principle. Then after 3 phone calls to follow up a week later on the 23/09 i got an email to say that it has been approved and I will need to wait for the CDD couriers to phone to make arrangements to drop off the card. Well no surprise when I phoned today to find out what is happening I got told that the application has yet to be finalised. So what the hell is happening and why did I get an email to say that it is a approve. I have never met with such *********** people in my life before.
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Absa's replyOfficial
06 Oct 2021, 16:52Dear John Botha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Oct 2021, 16:52
Official
Dear John Botha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care