1 reviews | Active since Nov 2015
I bank with ABSA, Nedbank and Standard Bank. On a recent trip abroad, I opened my credit cards for travelling on the respective bank apps. All except ABSA allowed for this and I had to spend 18 minutes and 23 seconds on the phone to ABSA to enable this, and as expected also being bombarded at the end to take out insurance. Just imagined if a decided to activate my card while not in South Africa – such a call would have cost me thousands. The person on the call centre told me they are aware that the functionality on the app does not work. Why don’t you fix it? For the first time I understand Africanacity. It means using first world technology on a third world level and as expected it does not work.
Best regards,
Best regards,
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