CH
Caroline H

1 reviews | Active since Mar 2011

17 Aug 2020, 16:50

arrogant untrained agents !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I phone absa for help . I phone ***. at 4.25pm today. I chose option 1 for internet bank service. the option 2 to for a agent.

then your untrained agent pick up. !!!!!!!!!!!!!!!! his arrogance knows no limits... absa untrained workers must remember we pay their salaries!!!!! !!!!!!!!!!!!!!!

and how spiteful was he when I insist on a other agent he just left me on hold for more than 15min !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for NO S####T SERVICE !!!!!!!!!!!!!!!!!

do training on your lazy workers how to treat those who pay them !!!!!!!!!!!!!!!!!!!!!!

this is a disgrace !!!!!!!!!!!!!!!!!!!!

Its clear there is no management in absa !!!!!!!!!!

0
Replies (1)
Absa
Absa's reply18 Aug 2020, 12:06
Official
Dear caroline Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care 

Best regards,