Arrogant Inefficient service

Called into ABSA Constantia to amend the cellular phone number to which the One time password was sent. After 50 minutes the consultant advised that she did not have the authority on the computer system to make the amendment. Her profile had been amended as part of ABSA's system to move functionality from their front line staff to the back office. This has resulted in a simple instruction becoming a nightmare. It is not the front line staff's fault but rather Management's high handed attitude. The solution offered was for us to find a business banker or private banker who would be able to assist. Offered to leave the card for the problem to be sorted out and was informed that this was impossible. Consultant promised to phone back within the hour. Needless to say three hours later no phone call is forthcoming. Only one consultant on duty due to staff training.