Arrogant attitude.

I had to change my cell number at the bank to be able to do transactions. The lady changed the number and I rushed home to do the EFT, just to find out it was only changed on a certain account. I had to go back to her and asked why she only changed it on one account, I could not receive the secure-lock to continue. She was very arrogant, told me that I did not ask her to do it. I was under the impression she would change my new number at Absa. She started a whole argument defending the fact that she should have informed me or asked me. I had to go in again to link an account and she treated me as if I were totally stupid. I read the account number, she slowed me down and I repeated. She did not listen and it was a big mess up. I then found that my number was incorrectly put through to the Credit card division as well as our CIA division, the last number was according to her a 4 and not a 2. I had to change it again. I am not sure how she or Absa got it wrong, because after she changed it, I had the SMS to confirm the number. She was not helpful at all, rather rude.