ARROGANT, ARROGANT ABSA

I have been receiving sms messages to tell me that I am in arrears with my Home Loan. The balance outstanding is under R60 and one of your call centre staff confirmed I am not in arrears. I do not want to cancel the bond and make it paid up and I had a facility on the bond where I could access funds. I have written two emails via their website asking for someone to contact me and sort it out and I am still waiting. The first email was at least 3 weeks ago. Now they have just transferred money from my savings account and charged me a huge fee to do it. On whose authority was this done? These amounts had better be reversed and an explanation given to me as to why I can't draw more funds. Answer your emails and contact the client when they have a query. My credit record us pristine, well it was before this. Absa, I am a very good client for more than 50 years, look at the behaviour on my credit card and look at the balance on my savings. You wish you had more clients like me. Shame on you for shocking and disrespectful treatment.