Arrogant and self-serving describes Absa - do not use their insurance!

What terrible service from Absa Home Owners Insurance! A ******* takes place, the ****** trashes the house, ripping copper pipes, taps, sanitary ware out to get to the metal. Literally braces himself against the wall behind the pedestal with footprints left behind. A bed placed as a ladder to get into the ceiling trapdoor to access the geyser. Access was gained through breaking a latch of a new aluminium window by inserting some thin steel tool and then bending the frame out of whack. The claim is repudiated because "no forced entry"! Somehow this is all a figment of my imagination. This despite a police report, photos and the police coming to take fingerprints. The claim process was ridiculous - no response from Absa for more than a month - meanwhile the house is standing with no water pipes. When one tries to object through the correct channels, Absa promises to respond within 2 days. What ******* - no response from them for more than 2 weeks now, no matter how often one emails or tries to engage via social media and as for phoning - that call centre never answers and takes all your airtime. It is obvious they will do everything in their power to wear you down and do not have any interest in their loyal clients. Arrogant and self-serving - that is Absa!