Arrogant and *********** Staff Especially Liezel Bok

To whom it may concern

I was at the branch a few minutes ago. I wanted to fica and update my sons mega U account. I waited for about 30 minutes after being referred to two consultants and they both can’t help . The first one said he is new he can’t help I must be wait for the next one, then went to the next one she said there was load shedding scanning isn’t working but I can wait for another guy is out for five minutes. While I was waiting she ask for my is and all sipping docs and I was prepared I gave all docs . After that she left the fest and minutes later line manager a lady arrived . She asked me for my son id I said I have birth certificate she said she wants id I explained is a minor. She can check via my if or child bank card I was having . Now she kept pushing and I asked why ain’t you able to access my child info via my account or ID now The line manage ***********ly said I must go back to the branch I opened this account for them to sort the power of attorney, I asked them how so because the system works the same . She arrogantly said someone was to do their job in 2008 and not this branch to handle unfinished work for someone. I was furious and ask her name she identified herself as Liezel Bok . Now my question is I came to the next branch in Brooklyn and I was assisted swiftly without being referred to the domicile branch . How can ABSA a big bank like this employ arringant and semi s****ed staff . I will never lay my foot in this branch ever . It’s time I share my experience at all platforms about this branch . It’s not first time especially I do business banking with Absa and I had to migrate from menlyn branch for the same bad experience. I considered Absa a reputable Brand and people at menlyn branch are tarnishing the image of the bank we trusted . I am looking forward to hear that my matter was handled and I need answers by I was not helped in ABSA menlyn branch . I conclude that you need new ataff with valid credentials and s****ed to deal with clients and also patient and kind personnel not to hire them because of their skin color whole brains are stuck with hate and arrogance , this is not the first time I if you think I am overreacting menlyn branch service is extremely poor yours dissapointed client