Arrogant and disrespectful ABSA employees

Today at 2:43 pm a very rude and abrupt and ARROGANT ABSA credit card collections consultant called me. She was so rude and talking to me like she owns AMALGATED BANKS OF SOUTH AFRICA and her tone of voibe annoyed me and I just asked her"how can I help you" she said "confirm your ID number" and I said I'm busy I cannot speak and she said "you should have said you're busy from the beginning" I've never felt so disrespected by a mere employee like today. Lastly why are you sending me payment messages when I've made internet payment of 1500.00 and it reflected in the ABSA CC on 5 July. Listen to the call. Disgusted with the rudeness and arrogance of your employees