Arogannce towards a customer

In over 30 years banking with ABSA i had maybe 3 isdues that were dealt with and sorted out. In the past few months its been a nightmare. I am being charged for a garage catd which i never ordered . Upon receipt t called them to cancell immediately. Not trusting them i went into a branch to cancell. I have an Additional R50 charge on my cheque account and a additional charge on my credit card. The amount quoted to me is on recording. In total i have R108 extra bank charges. Its so unfair when you get treated in this manner. Very unsetusfied frustrated and stressed dealing with ABSA. This is my 3rd complain on one issue over a month. Disgusting treatment to a customet.