Are you really there for me to prosper...

On 29 March I made a payment to a beneficiary, payment was successful and proof of payment was sent to beneficiary. On 17 June I was informed that the payment cant be found on the beneficiary's account as I switched the reference and account number they've noticed. I sought assistance from ABSA for a reversal payment, whereby I was informed that they cannot assist me in my request as the 30 day reversal period has lapsed, and if I dont know the 3rd party I need to consult with an attorney to get a court order to compel the specific bank to release the personal info of their client. As stated in my request this error was only brought to my attention in June when payment had been made in March, had I known about the error I would have corrected it in the given reversal period, however I wasn't so I sought assistance from ABSA. Had I known the 3rd party I would not have sought assistance form ABSA. Had I possessed the capital to pay legal fees, I would not have sought a reversal payment from ABSA in the first place. Seriously ABSA, I've been a loyal customer with you for over 17 Years. Please return the favour and assist me in a error that I seek your loyal assistance from.