Archived Natis Documents Horror

am writing to formally lodge a complaint regarding the unacceptable delay in receiving my NaTIS document for a vehicle that was fully paid off seven years ago. I recently contacted the ABSA Archives Department and requested that my NaTIS document be delivered to my nearest ABSA branch. I also specifically asked for a digital copy to be emailed to me for ease of reference. Despite this, I have not received any copy, nor have I been given clear communication on the status or reason for this delay.just a back and forth on emails. This process should be straightforward, yet it has taken time with no progress or resolution. The delay is now affecting my ability to proceed with important administrative and vehicle-related matters, and the lack of feedback is extremely disappointing.