Archive eNatis document

My husband passed away recently and I need to get hold of his vehicle's eNatis document to transfer it to my name. I have from the beginning submitted all the relevant document relating to my husband's death to each department. I have contacted ABSA on 07 March 2016 with regards to the eNatis documents for my husband's vehicle and was told to contact Esethu Mbalo, which I did on the 7th. She came back to me on 9 March 2016 due her being off sick and told me I needed to contact the Archive Department on [Email Removed] which I then did on the same day, I have since followed 3 x times with no feedback from anyone. I called them today and they told me that I should rather send this to [Email Removed] I have been through enough emotional trauma and really do not appreciate that ABSA adds to this burden. It seems that since the vehicle is now paid off that the customer is not so important any more.