Apps and Service Issues again

Banking app not working again, rewards system not working again.....Logged into my internet banking and I see there is also a second listing for a credit card that is the same credit card account number as my actual card. I asked you guys to please remove the duplicate entry and I see that hasn't been done. Now im a little at fault for that as I haven't used the internet banking since last year, which means this still hasn't been done after asking you to help several months ago.

I've actually become accustomed to the poor service delivery of this bank and think its time I review and change banks.

I'm prepared to pay more in banking fees for actual service and not disappointment when I use your phone app and internet banking. .

You guys seriously need to up your game, consumers are getting tired of paying for value added services that either dont work or isn't really helpful at the end of the day.

No need to reply or copy paste your default apology template, Im changing banks now.