Appreciation to the Absa Bank for their good customer service

Thanks to Absa Bank for responding to my complaint about a cleaning lady at the Butterworth branch.

The manager of the Butterworth branch called me apologizing about the matter, thanking me for the complaining when something wrong occurred in the branch and that was very important to Absa Bank they really appreciate that.

He was ensuring that they will deal with the person at hand accordingly. Even emphasising that Absa Bank can not afford to have such employees who do not consider people/customers dignities, and display unprofessional ISM at the work place.

Mr Shumani(manager) apologized in such a way that I felt his apology deep in my heart it was not a **** apology like some companies does at times, they'll just be pasting the message 😁

I sympathize with the lady if it was stress that made her do what she did not seeing the matter could escalate to be something that she didn't comprehend. I apologize to her, yes we all know that stresses of life can make us do things we didn't foreseen and we regret doing them

But as a person you must first check were you are before you do something out of stress.

Otherwise I would like for her not to be dismissed from work just a warning would be okay so that she could learn from her mistake.

Thank again to ABSA Bank for putting their customers first that means a lot. And thanks to the manager of the Butterworth branch Lubabalo Shumani