Appreciation to Absa

I had an Internet ***** where I was careless and Absa had no responsibility at all My loss exceeded my monthly pension and my wife and myself were very distraught . Tatum Thysse at Absa ***** was most helpful and we were speachless when Tatum phoned to tell us that notwithstanding that they had absolutely no responsibility for my loss they were reimbursing me fully on an ex gratia basis . Thank you Absa and thank you Tatum .Words of appreciation cannot convey our deepest gratitude.