Appoint enough staff at ABSA Secunda

Thank you. I particularly want to highlight the excellent service I received from Veronica. She has gone out of her way to try find a workable solution to the strangely complicated process of closing an account. Veronica also clearly explained the cause of the problem and what the next steps would be to resolve it. Even though she was not responsible for the problem. Her ability to handle multiple customers, all with difficult situations, and leave one feeling that she will find a workable solution really stood out to me. She is really a valuable asset. 
Please also update ABSA’s processes so that when a client gives notice on an account to close the account, that the transaction costs are taken into account when paying out the funds. My 32 day call account now has a negative balance after the funds were paid out which is why I have to go in to the bank again, to pay in the transaction fee balance before they can close the account. I was clear from the moment I gave notice 5 weeks ago that the plan was to close the account. It is because of repeated incidents like this that I have chosen to end my relationship with ABSA. 
Unfortunately I am still stuck dealing with ABSA’s estate department because of the delays in finalising my parents estate. This is also one of the reasons why I gave notice on a savings account. The delays caused by ABSA and their lawyers has had a huge financial implication on my sister and myself as we have been left to maintain the estate assets for 18 months. And the only progress is due to my sister following up with the master’s office when we realised that the lawyers weren’t.