App**** for loan 2weeks ago and still no answer

I app**** for a personal loan online on the 23/4/2015. It was approved immediately. I printed the quotation & noticed some of the requests did not pull through on the quote. When I didn't get a call by the Tuesday I phoned the call centre. I was told that the representative (Natalie Bougard) assigned to my application was not available but the caller did take down all my requests and then asked me to sent my latest payslip as that is the only document that will be required. I did so but from my work email and not my email that is active on the bank site. So I waited again. And nothing. I phoned a couple more times during the course of these two weeks. Every time I phoned Natalie was not available and left messages. One ABSA representative informed me that she is actually on leave. I asked if my application can be assigned to anyone else as this is unacceptable. He said he will speak to the team leader and someone will get back to me by the afternoon. And still nothing. So again today I phoned and what is the question I got asked - Did I send in all the documentation. That was the last straw!! Seriously can someone just call me with an outcome to my requests and approval of this lo